Privacy Policy

Last updated: March 2026

1. Introduction

Access Compass ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at accesscompasshealth.com, communicate with us, or engage our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact information: name, email address, phone number, job title, and organisation name — provided when you contact us via our website, email, or other channels.
• Professional information: details relating to your role, organisation, and professional requirements — provided in the course of a business relationship or enquiry.
• Technical information: IP address, browser type and version, time zone setting, operating system, and platform — collected automatically when you visit our website.
• Usage information: information about how you use our website, including pages visited, time spent on pages, and navigation paths — collected through analytics tools.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To manage our business relationship with you or your organisation.
• To send you relevant communications about our services, where you have consented to receive them or where we have a legitimate interest in doing so.
• To improve our website, content, and user experience through aggregate analytics.
• To comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

We process personal information on the following legal bases:

• Consent: where you have given clear consent for us to process your personal information for a specific purpose.
• Contractual necessity: where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to distinguish you from other users and to improve your experience. We use Google Analytics to collect aggregate, anonymised data about website usage. Google Analytics uses cookies to collect information about how visitors use our site.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: trusted third parties who provide services on our behalf, such as website hosting, analytics, and email delivery — bound by contractual obligations to keep personal information confidential.
• Professional advisers: lawyers, auditors, and insurers where necessary for the establishment, exercise, or defence of legal claims.
• Regulatory authorities: where required by law, regulation, or legal process.

7. International Data Transfers

Your personal information may be transferred to, stored at, or processed in countries outside the jurisdiction in which you reside, including the United Arab Emirates and other countries where we or our service providers operate. Where such transfers occur, we take reasonable steps to ensure that your personal information receives an adequate level of protection.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Contact information from business enquiries is typically retained for a period of two years from the date of last interaction, unless you request earlier deletion.

9. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain types of processing.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to data portability in certain circumstances.

To exercise any of these rights, please contact us using the details below.

10. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

14. Contact Us